FAQs

Frequently Asked Questions (FAQ) – Aurora's Gadgets

Welcome to Aurora's Gadgets! We’re here to help you find the best kitchen gadgets, home gadgets, tech gadgets, body massagers, electronic gadgets, phone chargers, and more. If you have any questions, check out our FAQ below. If you don’t find what you’re looking for, feel free to contact us.

General Questions

1. What does Aurora's Gadgets sell?

Aurora's Gadgets specializes in innovative and high-quality gadgets for every aspect of your life. Our product categories include:

  • Kitchen Gadgets

  • Home Gadgets

  • Tech Gadgets

  • Body Massagers

  • Electronic Gadgets

  • Phone Chargers

  • And much more!

2. Where is Aurora's Gadgets based?

We are based in the United States, but we ship our products worldwide!

3. Do you ship internationally?

Yes, we ship to most countries worldwide. Shipping costs and delivery times vary depending on your location.

4. How can I contact Aurora's Gadgets?

You can reach us via:

  • Email: contact@auroragadgetworld.com

  • Phone: 818-582-8409

  • Live Chat: Available on our website during business hours.

  • Contact Form:  Contact us

Ordering & Payment

1. How do I place an order?

Simply browse our website, add your desired items to your cart, and proceed to checkout. Follow the prompts to enter your shipping and payment details to complete your order.

2. What payment methods do you accept?

We accept the following payment methods:

  • Credit/Debit Cards (Visa, Mastercard, American Express)

  • PayPal

  • Apple Pay

  • Google Pay

  • Shopify Pay

3. Is my payment information secure?

Absolutely! We use SSL encryption and secure payment gateways to ensure your payment information is safe and protected.

4. Can I cancel or modify my order?

If you need to modify your order, please contact us as soon as possible. We can only process changes if your order has not yet been sent to processing.

Once order is made it automatically goes into processing. Our store does not accept cancellations.

Shipping & Delivery

1. How long does shipping take?

Shipping times vary depending on your location and the shipping method selected. Typically, orders are processed within 1-2 business days, and delivery takes:

  • Domestic: 3-7 business days

  • International: 7-21 business days

2. Do you offer free shipping?

Yes, we offer free shipping on orders over $50.00 for domestic orders. International orders may have different thresholds or shipping fees.

3. How can I track my order?

Once your order has been shipped, you will receive a confirmation email with a tracking number. You can use this number to track your order on the carrier’s website.

4. What if my order is lost or damaged during shipping?

If your order is lost or damaged, please contact us immediately. We will work with the shipping carrier to resolve the issue and ensure you receive your items or a refund.

Returns & Refunds

1. What is your return policy?

We offer a 30-day return policy for most items. If you’re not satisfied with your purchase, you can return it in its original condition for a refund or exchange.

2. How do I initiate a return?

To initiate a return, please contact our customer service team with your order number and reason for return. We will provide you with a return authorization and instructions.

3. Are there any items that cannot be returned?

For safety and hygiene reasons, certain items (e.g., body massagers, opened electronic gadgets) may not be eligible for return unless they are defective.

4. How long does it take to process a refund?

Once we receive your returned item, we will process your refund within 5-7 business days. Refunds will be issued to your original payment method.

Product Questions

1. Are your gadgets safe to use?

Yes, all our gadgets are tested for safety and quality. We only stock products from reputable manufacturers that meet international safety standards.

2. Do you offer warranties on your products?

Most of our products come with a manufacturer’s warranty. Please check the product description for warranty details or contact us for more information.

3. Can I get a replacement for a defective product?

Yes, if your product is defective, please contact us within 30 days of receiving your order. We will provide a replacement or refund, depending on the situation.

4. Do you sell replacement parts or accessories?

Some products may have replacement parts or accessories available. Please check the product page or contact us for more details.

Technical Support

1. What if I need help setting up or using my gadget?

We provide user manuals and setup guides for most products. If you need additional assistance, feel free to contact our support team.

2. Do you offer troubleshooting assistance?

Yes, our team is happy to help with troubleshooting. Please provide details about the issue, and we’ll guide you through the process.

Wholesale & Bulk Orders

1. Do you offer wholesale or bulk pricing?

Yes, we offer wholesale and bulk pricing for retailers and businesses. Please contact us at contact@auroragadgetworld.com for more information.

2. Can I customize gadgets for my business?

We may be able to accommodate custom orders or branding. Contact us to discuss your requirements.

Still Have Questions?

If you didn’t find the answer you were looking for, please don’t hesitate to contact us. We’re here to help!